Covid-19 pandemic has been a catalyst for digitalization of large & small businesses. More and more companies are adopting technology as compared to a few years back. Businesses are trying hard to retain existing customers by all means. businesses with the right strategy can retain customers & win customer loyalty.
Customer Loyalty
Customer loyalty is not just a process its an attitude. To keep customers loyal to their particular brand businesses are using different customer loyalty programs & methods. Winners are those who value their customers need and offer excellent customer service. A recent survey shows that 80% of your business comes from your existing customers, so engaging them on different platforms is now more important for business than anything else.
Chatbot for Customer Service
One of the ways to keep customers engaged on a different platform is by introducing a chatbot solution for your customer care. By proper strategy, it can provide many benefits for your business.
- Make your business available 24/7
- Free up your agents to serve other pressing issues
- saving cost by freeing up your agents.
- Can handle communication from different platforms without involving live agents.
- Automate customer queries regarding billing/pin change etc. by integrating with back-end systems.
Humanize your brand, know your customer's journey by engaging them where they are available.
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