Cisco BE6000 Solution

Cisco Business Edition 6000 formerly  known as Cisco unified Communication Manager Business Edition 6000) it is designed for organization looking for less than 1000 seats solution for IPT and Call Center, this solution offer voice, video,mobility messaging contact center on a single virtualized platform for medium-sized businesses.

Cisco BE6000 provides following options

• Cisco CUCM
• IM & Messaging
• Cisco unity
• Cisco UCS C220 M3 Rack mount server
• UCCX ( Call Center Solution)
• Cisco Attendant consoles
• Cisco Emergency responder
• Cisco Tele-presence 
• Paging Server

BE6000 solution comes with factory configured server, Pre-loaded applications. BE6000 supports UC & virtualization hypervisor.

 BE6000 supports five applications running co-resident. For example if we co-reside UCM, UCCX, Attendant Console, Cisco Unity,Cisco Prime Collaboration Provisioning applications then we need to stay within following below limits while designing the system.

Unified Communications Manager

• 1000 Users.
• 1200 endpoint for MD server / 2500 endpoint for HD server.
• Total 50 Gateways (Sites)
• 50 Extension Mobility login or logout every hour.
• 50 Music On Hold sessions/calls.
• 20 Software Conferences
• 250 CTI endpoints
• 1000 Presence enabled Users
• LDAP Authentication and Synchronization
• Clustering & Redundancy
• Overall BHCA 5000

Cisco Call Center Express

• 100 Agents @ 15 BHCA per Agent
• 10 Recording Sessions
• 100 IVR Sessions
• Periodic Historical reporting

Cisco Unified Attendant Console

• up to 50 operators
• up to 100 queues
• Different music in different queues

Cisco Unity connection

• 1000 Users
• 1000 Voicemail boxes
• 24 Voicemail ports with maximum 6 VUI ports, @ 1000 BHCA
• 500 IMAP sessions
• 150 CPCA sessions

Cisco Prime Collaboration Provisioning 

• 1000 Users
• 2500 phones or voice terminals

Cisco Business Edition 6000 integrates with cloud based webex Software-as-a-service offerings including Webex connect IM and presence as well as webex web conferencing.