To Display Date & Time on Agent desktop , First decide in Which Call Variable you are going to put Date & time value to display on Agent Desktop. For example lets say we put Date & time value in Variable 8 double click on Set Variable node in ICM script editor , you will get set Properties dialogue box select Call under Object type then select PeripheralVariable8 from Variable drop down box & now put this formula ( formula is the combination of different built-in formulas) .
So Here we go
concatenate(day(date()),"/",month(date()),"/",year(date)," ",concatenate(hour(time()),":",minute(time()),":",second(time())))
Please let me know if you have some suggestions.
Comments