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VERSION 7 
CUCM PG Installation for CUCCE
JTAPI Client Installation
It is mandatory to install the jtapi client on the CUCM PG (which is PG1 in this setup) machine. So that it can talk to the CUCM via JTAPI interface. Download the client from the CUCM and install it on the PG1 machine.
Once done, there is a new process called jtapigw on the PG1 server which should be active even if no agent or phones are created in the CUCM.
Don't forget to associate the agent's phone devices and CTI Route Point with the "jtapi" user in CUCM.
VRU PG (CVP PG) Installation
Install CTI Server (CG or CTI PG)
CTI Server (ctisvr) can also be called CG (it can be think of as CTI PG although it is not the right name). It connects to CTI OS Server using ctidriver service running on the CTI OS Server machine.
Logically it can be viewed as following
From the installation menu select CTI Server option
CTI Server connectes to CTIOS Server on port 42027
CTIOS Server Installation
The Peripheral ID here is the same ID that was assigned during the CUCM PG configuration in the Configuration Manager on AW. Because essentially the agent desktop will talk to the CUCM IP Phone
The listen port is where CTI Desktop Agent will connect. This port will also be used if a secondary CTIOS Server wants to talk to this one in High Availability environment or setting.
After the installation is done, install necessary patches.
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