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on March 06, 2010

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Call Failure on SendToVRU Node in ICM Script

I would like to share one very interesting observation during one of my UCCE project at one big Telecom Company. During this project everything goes according to plan, except getting call failure on Send to VRU node in ICM scripts, after going through the logs of CVP, I found that gateway is rejecting calls & getting 403 Call Forbidden response in CVP (CVP8 was being used)Logs . After further investigation found out that gateway is rejecting calls because of toll fraud security settings on gateway. If toll fraud security is not configured correctly it will drop untrusted endpoints traffic . Solution is to configure the correct toll fraud security setting otherwise disable IP address trusted list authentication altogether.

How to copy database from LoggerA to LoggerB and HDS1 to HDS2

https://supportforums.cisco.com/docs/DOC-15290 From SQL Management Studio... 1. Backup LoggerA and HDS1 databases (for safety precautions, which is a good practice anyway). 2. Take a copy LoggerA DB and transfer/FTP it to LoggerB server. And, take a copy of HDS1 DB and transfer/FTP it to HDS2 server. 3. Stop LoggerB services from service control. 4. Stop all AW/HDS2 services from service control. 5. From the LoggerB server: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/maintenance/guide/icm75ag.pdf a. Using ICMDBA, "Recreate" the database (pg 46). b. Import LoggerA's data...

Cisco BE6000 Solution

Cisco Business Edition 6000 formerly known as Cisco unified Communication Manager Business Edition 6000) it is designed for organization looking for less than 1000 seats solution for IPT and Call Center, this solution offer voice, video,mobility messaging contact center on a single virtualized platform for medium-sized businesses. Cisco BE6000 provides following options Cisco CUCM IM & Messaging Cisco unity Cisco UCS C220 M3 Rack mount server UCCX ( Call Center Solution) Cisco Attendant consoles Cisco Emergency responder Cisco Tele-presence Paging Server BE6000 solution comes with factory configured server, Pre-loaded applications. BE6000 supports UC & virtualization hypervisor. BE6000 supports five applications running co-resident. For example if we co-reside UCM, UCCX, Attendant Console, Cisco Unity,Cisco Prime Collaboration Provisioning applications then we need to stay within following below limits while designing the system. Unif...

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